Customer Operations
Applications for 2010 places on this programme are now closed.
Driving change and high performance through effective management.
As an operational manager, what do you need to achieve today? Winning the respect of the people you manage? Increasing your understanding of customer needs? Creating a dynamic operational plan that will enable your team to exceed its goals? The answer is, of course, all of these things and many more. Variety and challenge are at the heart of this large, important and hugely rewarding part of Centrica’s business.
As a Customer operations graduate you will take responsibility for looking after our customers and the employees who work with them. Our customer-facing employees make up the largest part of the workforce and you will be integral to a team that deliver world class customer service to our millions of customers.
Your team will count on you to deliver when it matters – professional advice and development, leadership, support and a measure of inspiration. Customers, contact centre employees, engineers – they will all look to you for solutions, quick thinking and direction. Some of the most fundamental goals for our business – customer satisfaction, cost management and productivity levels - will fall within your remit. What you do each day will have measurable, high-profile results; this is the perfect environment in which to get noticed, fast. The Graduate Programme will give you the skills and experience you need and the Centrica business will provide you with a wide range of career opportunities.
Do you have what it takes to be a leader in our frontline operations?
People skills, decision-making ability, strategic vision, a desire to meet and exceed challenging targets. If you don’t have these you should stop reading now. If you do, and believe you could go on to be one of the best in the business, we’d like to receive an application from you.
In return we can offer you excellent development opportunities within a top 30 FTSE100 company, working in real, hands-on roles that will enable you to show your true potential quickly. You will need to be commercially driven, ambitious and able to succeed within a close team environment, not just as an individual. If you can deliver on your potential, some exceptional career prospects lie ahead.
Placement 1
Core skills
You'll start in a frontline customer-facing role in one of our contact centres. You’ll take on the role of customer service agent for about 2-3 months, developing customer focus by understanding the importance of delivering excellent service. You’ll quickly appreciate that our customers are at the heart of everything we do and that the skills you learn will be the building blocks for your career at Centrica.
You’ll aim to cover these core management skills in your first placement:
- Customer focus
- Self-management
- Planning and organisation
- Effective communication
- Motivation
- Problem-solving
- Decision-making
- Relationship management
- People management
- Influencing skills
With frontline experience under your belt you’ll continue your placement in a role which is in line with your chosen stream. You’ll develop your core skills within this area so that you and the talent board overseeing your development will be able to identify a more specific route which you could take in your career in placements 2 & 3. Throughout the programme, you'll be working on real, business critical projects across our business.
Applications for 2010 places on this programme are now closed.
Graduate story – Customer Operations
Graduate story – Analyst
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